Privacy Notice

BuyACaravan is the marketplace brand. The intended operator details for this pre-launch draft are BUYACARAVAN.COM LIMITED, company number 09570086. These details will be confirmed before paid public launch.

You can contact us at samm...@protonmail.com or 31 Wittersham Rise, St Leonards, East Sussex, TN38 9PT.

• Account information, including your email address and authentication records.
• Seller profile information, including the chosen public display name and private-seller or dealer classification.
• Listing information and photographs, including vehicle details, price, description and location information.
• Buyer enquiry information, including name, email address, optional phone number and message.
• Technical and security information produced when the service is used, such as request, device and diagnostic records held by our hosting and service providers.

• To create and secure accounts, publish and manage listings, and deliver buyer enquiries.
• To operate, troubleshoot and protect the marketplace, prevent misuse and maintain reliable records.
• To respond to support, privacy or legal requests and meet applicable legal obligations.

Depending on the activity, we rely on taking steps at your request or performing our agreement with you, our legitimate interests in operating and securing the marketplace, and compliance with legal obligations.

Buyer enquiry details are shared with the seller of the relevant listing. We also use service providers for hosting, database and authentication services, file storage and transactional email, currently including Netlify, Supabase and Resend where configured.

Public listing pages do not publish seller email addresses, phone numbers, legal names, account identifiers, street addresses or precise locations. Buyers contact sellers through the marketplace enquiry form.

We may disclose information to professional advisers, regulators, courts or law-enforcement bodies where reasonably necessary or legally required.

Some service providers may process information outside the UK. Where required, we rely on the provider's recognised transfer safeguards. We use access controls, server-side boundaries and other reasonable technical measures, but no internet service can promise absolute security.

We keep account, listing and enquiry information only for as long as it is reasonably needed to provide the service, resolve disputes, prevent abuse and meet legal or accounting requirements. Provider backups and security logs follow the relevant provider's deletion schedules. More specific retention periods will be confirmed before paid public launch.

Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to certain uses, or receive a portable copy. Contact us to make a request. You may also complain to the UK Information Commissioner's Office at ico.org.uk.